Frequently Asked Questions
What is The Wilted Rose Club's Jewellery made from?
We stock both hallmarked, 925 sterling silver pieces, as well as a collection of silver-plated stainless steel jewellery. All materials are clearly stated on each product in the description and product info sections. Some pieces are 18k gold plated and this information can be found in the same area on the product page.
Do you ship worldwide?
Absolutely! No matter where you are in the world, everyone deserves to be part of the club!
- Refunds & Exchanges Policy -
We understand that shopping online can sometimes be difficult, therefore we offer a 14-day returns policy. All jewellery must be returned in the same condition it arrived in, upon recieving your return we will issue a refund, which typically takes between 3-5 working days to reach your account. To set up a return please send an email to firstname.lastname@example.org.
What if there is a problem with my order?
We pride ourselves on delivering only quality pieces, partnered with nothing short of outstanding customer service, however, we're a very small team of humans, (and one pug), therefore sometimes accidents may occur! If you experience an issue with your order, please do get in touch with us ASAP and we will do. everything in our power to resolve it as fast as physically possible!